On August the 16th I started looking for the device to see what the status was and noticed that the shipping label had never been scanned. The device was repackaged in the same condition as we received it and prepared for shipping and put on our loading dock bay. We removed the device from the customers home who does not live at the location on 7/1/22 not knowing I only had 30 days from the time of purchase and that they had already extending the time.
******* was great through email and sent me a return shipping label. The battery pack showed that the batteries were non functional and needed to be replaced. I received the product and installed the unit on June the 30th I sent an email to tech for less and received an email back in regards to the issue I was having. Good Evening, On April the 13th 2022 I placed an order for a **** Battery Pack.
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